Privacy, Shipping, and Returns Policy

Dusty Brothers American Apparel, aka DustyBros.Com, and marketing affiliate WebPro2Go.Com are both Owned and Operated by Old Head Outfitters, LLC a legally registered LLC in the state of Ohio, USA. (“we,” “us,” or “our”) value your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, interact with our social media, or engage with our email marketing. By using our services, you agree to the practices described below.

1. Information We Collect

We collect data to provide our services, fulfill orders, and improve customer experience. This includes:

a. Information You Provide Directly

• When you place an order on Etsy, Facebook Shops, or our website, we collect your name, email, shipping address, and order details.
• When you sign up for our email marketing (via Brevo), we collect your email address and preferences.
• When you contact us via our website, email, or social media, we may collect additional details related to your inquiry.

b. Information Collected Automatically

• Website & Marketing Analytics: We use cookies and tracking technologies to collect details about your device, browser, and browsing activity.
• Email Analytics (via Brevo): We track email open rates, clicks, and interactions to improve our marketing efforts.
• Social Media Tracking: When you interact with our content on Meta (Facebook & Instagram), X (Twitter), or TikTok, those platforms may track your activity per their privacy policies.

c. Information from Third Parties

We may receive data from advertising partners, Etsy, Facebook Shops, and analytics providers to enhance marketing and improve our services.

2. How We Use Your Information

We use your information to:

• Process and fulfill orders placed on Etsy, Facebook Shops, or our website.
• Communicate about orders, promotions, and updates (with your consent).
• Track marketing effectiveness through analytics and social media insights.
• Provide customer support and respond to inquiries.
• Comply with legal obligations and prevent fraud.

3. Sharing Your Information

We do not sell your personal information. However, to process your orders and run our business, we may share information with:

• Etsy & Facebook Shops: If you purchase through these platforms, your data is shared with them as per their privacy policies.
• Print Providers (Printify & Third-Party Print-on-Demand Services): We work with printing partners to fulfill your orders. These providers receive order details (such as your name, shipping address, and item purchased) to complete production and shipping.
• Payment Processors: Etsy, Facebook, or other payment gateways handle transactions securely. We do not store your payment details.
• Email Marketing Provider (Brevo): We use Brevo to manage email campaigns and customer communications.
• Social Media Platforms (Meta, X, TikTok): We use social media advertising, and these platforms may collect data as per their policies.
• Legal Authorities: If required by law, we may disclose information to comply with legal requests or prevent fraud.

4. Your Privacy Rights & Choices

a. Managing Your Data

• Opt-Out of Emails: You can unsubscribe anytime via the “unsubscribe” link in any email.
• Cookie Preferences: Adjust your browser settings to manage cookies and tracking.
• Ad Preferences: Modify your ad settings on Meta, X, and TikTok to limit data collection.

b. Your California Privacy Rights (CCPA Compliance)

If you are a California resident, you have the right to:

• Request access to the personal data we collect.
• Ask for data deletion (subject to order fulfillment and legal requirements).
• Opt out of the sale of personal data (we do not sell data).

To exercise your rights, contact us at Sales@DustyBros.Com.

5. Order Fulfillment & Third-Party Services

Because we use Printify and other third-party print providers for order fulfillment, your shipping details may be shared with them solely to process and ship your order. We work only with trusted partners who adhere to privacy and security standards.

If you place an order via Etsy or Facebook Shops, those platforms manage order processing per their terms and privacy policies.

6. Data Security

We use industry-standard security measures to protect your data. However, no online service is 100% secure, so we encourage you to use strong passwords and be mindful of sharing personal information.

7. Shipping Policy

At Dusty Brothers, we’re committed to getting your gear to you quickly and making sure you’re 100% satisfied with your order. All items ship within 2 to 5 business days of your order. You'll receive a confirmation email with tracking information once your item has shipped. We currently ship within the United States. For international inquiries, please contact us directly.

8. Returns & Exchanges

If you're not completely satisfied with your purchase, you may return it within 30 days for a replacement or full refund. Buyer is responsible for return shipping costs. To be eligible for a return, items must be unused and in their original condition.

Please send returns to:

Dusty Brothers Returns
513 Dry Lane Road North
Larue, Ohio 43332

If you have any questions about your order, feel free to contact us. We’re here to help.Changes to This Policy

9. Contact Us

For privacy-related questions, contact Dennis Landon at:

• Email: Sales@DustyBros.Com
• Website: www.DustyBros.Com
• Phone: 614.342.0882